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Home » Refund Policy

Refund Policy

Hours of Operation

  • Helloflorist.com operates 7 days a week, 24 hours a day.
  • We also deliver on Public Holidays.
  • For urgent deliveries, please call us at [+65 92339004].

Message Restrictions

  • Messages limit to 250 characters.

Prices / Payment Procedure

  • All prices shown on http://www.helloflorist.com are in Singapore dollars (SGD).
  • We accept payment through Visa / Mastercard / Paypal / Fund Transfer via Bank.
  • For urgent deliveries, please call us at [+65 92339004].
  • Prices are subject to change during festive seasons including, but not limited to, Valentine’s Day, Christmas, Mother’s Day and Chinese New Year.
  • Upon successful order, you will receive an Email Confirmation.

Delivery Schedule

Order placed & confirmed Earliest Delivery Time slot
By 11am Same day 1pm - 5pm
By 4pm Same day 6pm -10pm
By 4pm Same day 10pm – 12am
Between 4pm to 11.59pm Next day 1pm - 5pm
  • Successful delivery on the first attempt is free for areas within Singapore.
  • If for any reason the recipient is not at the point of delivery and the flowers cannot be delivered, a relocation charge of S$15 will be imposed for each subsequent attempt to deliver your flowers. Do provide us with the recipient’s telephone number to ensure that someone is at home to receive the flowers or gift.

Delivery Areas & Charges

  • Delivery is free to most areas in Singapore.
  • A surcharge of S$30 is applicable for deliveries to the following areas:
    • All Army Camps & High Security Areas
    • All PSA Ports
    • Jurong Island
    • Changi Airport Cargo Complex
  • A surcharge of S$30 is applicable for deliveries to Sentosa Island & High Security Areas.

Overseas Delivery

  • For overseas flower delivery, orders must reach us 2 days in advance to prepare all necessary transmissions.
  • For urgent deliveries, please call us at [+65 9233-9004].

Cancellation of orders

  • Cancellation of orders must be made at least 3 Days before date of delivery.
  • A 10% admin charge will be levied for cancellations.
  • A 50% charge will be levied for cancellations ( less than 3 days notice ).
  • For cancellation request received less than 24 Hours before the delivery time slot, the full purchase amount will apply.
  • Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.

Substitution

  • Helloflorist.com reserves the right to substitute any item in an arrangement with another of equal or higher value depending on stock availability.
  • While it is our desire to fulfill your order as featured on the website, certain coloured materials, baskets or vases may be replaced with new stocks at times, subject to availability.

Change of Particulars

  • Changes to particulars such as address, card message and et cetera must be made at least 1 day before delivery.

Exchanges / Refunds

  • All goods sold are non-exchangeable and non-refundable.
  • In the event of a complaint, please email the picture of the gift within 24 hours from the time received.
  • Helloflorist.com and its management promises to look into each case and reserves the right to the conclusion.

Essential Information

  • Please be informed that all complaints must be made within 24 hours of delivery for full replacement or refund of the purchase price should the product or services be found to be defective in terms of workmanship or quality.

Disclaimer

  • Helloflorist and its management reserves the right to reject orders at its discretion.
  • Please note that all terms and conditions are subjected to change without prior notice.
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Helloflorist is a Singapore Florist gifts hamper shop, we provide Singapore flower delivery services (free delivery) and International Delivery,which include Valentine's Day Flower, Valentine's Day Gift, Valentine's Day Florist, Chinese New Year Gifts, Chinese New Year Hamper, Birthday Gifts, Birthday Flowers, Birthday Gifts & Cake, Anniversary Flowers, Gifts Hamper, Chocolates Hamper, Wine Basket, Tonic Basket, Fruit Baskets & Get Well Hampers, Balloon & Flowers, Bear & Flower, Grand Openning Stands Flowers, Mother's Day Flowers & gifts, New Born Baby Gifts Hampers, Sympathy Flowers, Funeral Flowers & Condolence Wreaths etc, (Florist Singapore) we are one of the premium online florists in Singapore that you can trust on, best flowers delivery Singapore, Asia delivery - Hong Kong, Malaysia, Indonesia, Japan etc..

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